1. Collected information
The Personal Information which we may request to use and process shall include, without limitation:
a) Any of the information that you provide to us when filling in the forms on our account registration pages, as well as any other data that you submit to us via the Website or email (e.g. first and last name, date of birth, physical address, email address, phone number);
b) Correspondence made via the Website, email, telephone and web chat or through other means of communication;
c) Survey participations or any other customer assessments that we may carry out from time to time;
d) All customer account transaction history, whether this takes place through the Website(s) or via other means of communication;
e) Website logins and their details, including traffic data, GeoIP location data, weblogs, activity logs and other traffic information recorded on the system.
2. Use of collected information
We will use the Personal Information we collect from you to be able to deliver our Services and for the following purposes:
a) Processing your bets and transactions. This includes your use of credit card and online payment systems;
b) Providing you with customer support service, including assistance with setting up, operating and managing your account;
c) Complying with legal and regulatory responsibilities;
d) Creating personal profiles for our customers, which may lead to Loyalty Points and Rewards;
e) Undertaking necessary measures for Member Account security and to identify the required verification checks;
f) Analysing customer trends through market study assessments (participation in surveys, if any are sent to you, is not obligatory and you always have a choice as to whether you would like to partake);
g) Providing our registered players with information about our promotional offers, products and services, or providing promotional information from our selected business partners, associates and affiliates, where players would have specifically consented to receiving marketing material;
h) Monitoring and investigating transactions for the purposes of preventing fraud, money laundering and other irregular gaming activities.
3. Advertising information
Information, including your email address and phone number, to provide you with advertising messages about products, services, and promotions that we believe may be of interest to you. This may also include information about other gaming products and services from selected business partners. If you would like to stop receiving marketing and other promotional materials, you can cancel this service by adjusting your account settings accordingly or by contacting our customer support [email protected]
You should also take into account that by accepting any prize or winnings from us, you agree to use your name, surname, and photos for advertising and promotional purposes without additional remuneration, except where prohibited by law.
Collection of personal information
We may also receive certain Personal Information from online vendors and service providers, as well as from customer lists lawfully acquired from third-party vendors. In addition, we retain the right to engage the services of third-party service providers to provide technical support, so as to process your online transactions and to maintain your Member Account.
5. Sharing of personal information
We may pass information that you have given us to other entities within our group of companies and to our business partners. These companies may include our parent companies, their parent companies and all of the subsidiaries of these respective companies, as well as other companies with whom we carry out business and hold necessary agreements. Data processing of your information may be undertaken by WoT N.V. or by another company in the group of companies, which may use a third party to fulfill such data processing needs.
The relevant supervisory authorities, regulatory authorities, employees of KrakenCasino, which are part of the support service, financial departments, and anti-fraud departments also have access to your personal data, which is required in order to perform their functions and provide you with support. You hereby agree to such disclosure of your personal information.
6. Selling and releasing of data
We do not sell personal data about our customers to third parties. However, we may release personal data if we acquire any new businesses. Should the Company undergo any changes to its structure such as a merger, acquisition by another company or a partial acquisition, it is most likely that our customers’ personal data will be included within the sale or transfer. We will, as part of our policy, inform our customers by email prior to affecting such transfer of personal data.
We further reserve the right to release personal data when we believe that release is appropriate in order to comply with the law, or to enforce our Terms and Conditions, or to protect our rights, property, or safety, and also for the protection of any other companies within our group of companies.
7. Laws and registrations
8. AML Policy
Limesco Ltd., like most companies providing services on the financial market, adheres to the principles of Anti-Money Laundering and actively prevents any actions that aim or facilitate the process of legalizing of illegally gained funds. AML policy means preventing the use of the company's services by criminals, with the aim of money laundering, terrorist financing or other criminal activity.
For this purpose, a strict policy on the detection, prevention and warning of the corresponding bodies of any suspicious activities was introduced by the company. Moreover, Limesco Ltd. has no right to report clients that the law enforcement bodies are informed on their activity. A complex electronic system for identifying every company's client and conducting a detailed history of all operations was introduced as well.
To prevent money laundering, Limesco Ltd. neither accepts nor pays cash under any circumstances. The company reserves the right to suspend any client's operation, which can be regarded as illegal or, may be related to money laundering in the opinion of the staff.
Company's procedures Limesco Ltd. will make sure that it is dealing with a real person or legal entity. Limesco Ltd. also performs all the required measures in accordance with applicable law and regulations, issued by monetary authorities. The AML policy is being fulfilled within Limesco Ltd. by means of the following:
know your customer policy and due diligence
monitoring of client activity
9. Storing personal information
As indicated in these terms and conditions, both you and KrakenCasino may at any time decide to close your profile (account). After you close your account, we will store your personal information for the period required by law. Data will only be used if required by the competent authorities in cases of requests for financial and tax deductions, fraud, money laundering, or investigation of any other illegal activities.
10. Contact us
You may always contact us should you wish to:
a) Confirm the accuracy of the personal information we have collected about you;
b) Enquire about our use of your personal information;
c) Prohibit future use of your data for marketing purposes;
d) Update any information that you have provided us with, provided that in such cases you shall provide any evidence we may reasonably require to effect such changes. It is illegal to provide us with false information about you and it is your responsibility to ensure that we are always updated with your correct data.
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email: [email protected]